SpyTec GL300 Troubleshooting Guide

SpyTec GL300 Troubleshooting Guide

Every device whether digital or analog is designed to perform its task without any hiccups when taken fresh out of the box. However with use you may encounter some issues that cause disruption in its working. Spytec GL300 GPS tracker is no exception. Below are some of the most Spytec GL300 Troubleshooting issues and problems faced by most users and their solutions.

1.My Tracker is unable to get a lock on GPS

This is the most common problem faced by not only GL300 users but by any GPS tracking device users in general. The number one cause for this is that your device is not getting a clear line of sight with the GPS satellites above probably because of its placement. Tunnels, concrete buildings, car glove box, underground parking spots, under the cars seat are all places where it is difficult for a GPS tracker to pickup and maintain GPS signal. So whats the solution? Simply take the tracker somewhere you it can have a clear line of sight with the satellites positioned in the sky.

2.GPS platform shows the location of the tracker to be in New Jersey NJ.

This happens when the device has been turned on but it has not started transmitting the location data to the servers yet. If the green light is not blinking once every 3 seconds this confirms the problem. To solve this issue first make sure your subscription plans are active. Secondly, make sure you have T Mobile reception in your area.

3.GPS platform shows a blue screen or says the device is in Africa.

When the GPS tracker has not yet achieved a GPS lock it is unable to transfer the exact location information to the Spytec servers. To solve this problem take the device outside for a quick walk or drive and and its location should promptly update.

4.Why does my device say last updated x days ago? Is it being used?

This is because of the server time stamp issue with the Spytec server systems. It has nothing to do with your unit or account.

5.My device has frozen and does not work. How do I make it work again?

GPS tracking devices do hang sometimes and the only way to fix this is to restart the device. Turn off the power of your GL300 and restart it to make it work again.

6.I am not receiving email or text alerts

Make sure your account settings have the different alert types such as speed, ignition, geofencing turned on. In the change settings section click on add email for alerts. Make sure you have a valid email address added in the popup field. Similarly you must have a valid mobile phone number in the add SMS for alerts popup.

7.The tracker website does not show correct time.

If the time zone is not properly selected based on the country you are located in , there will be a mismatch between the actual time and the time shown in your logs. To change the time zone, choose the select/change timezone option to update timezone preferences. A popup will appear with radio buttons for each timezone (GMT). Select the radio button for any given timezone and click submit.

https://www.spytecgl300.com/

Comments

Post a Comment

Popular posts from this blog

SpyTec GL300 GPS plans/subscription – Review and Comparison

Image
SpyTec GL300 GPS plans/subscription – Review and Comparison UPDATE 2021 : Spytec has updated its lineup of GPS trackers and has launched new version of GL300 GPS tracker with a host of new features. The subscription plans however remain the same. Check out the plans comparison table below to see details of individual plans. Active or real time GPS trackers almost always come with a monthly subscription plan. Consider them just like your cell phones; you have to pay the carrier a monthly fee in order to use them. In fact, GL300 tracker uses the same T-Mobile SIM card that a lot of us have in our mobile phones. This SIM card is used to send location data and other information to SpyTec server which can be accessed in real time at its portal or account interface. Like many portable real time trackers, Spytec GPS tracker offers 3 kinds of monthly subscription plans. The only difference between them is the frequency of update or refresh rate. Update frequency usually measured i...
Read more

Spytec GL300 Plans Comparison

Image
Spytec GL300 Plans Comparison PLAN BASIC PLUS PREMIUM $24.95/Month $34.95/Month $44.95/Month Location Update Frequency 60 Seconds 30 Seconds 5 Seconds Size Height 2.65 inches Width 1.57 inches Depth 0.82 inch Weight 60 grams Height 2.65 inches Width 1.57 inches Depth 0.82 inch Weight 60 grams Height 2.65 inches Width 1.57 inches Depth 0.82 inch Weight 60 grams Battery Life Up to 14 days Up to 14 days Up to 14 days Perfect for Tracking physical assets, Tracking slow moving items Tracking elderly people, Tracking suspicious spouses, Tracking kids Use by private investigators, Tracking teenage drivers, Tracking fleet vehicles Compatibililty Any smartphone, PC or Mac Any smartphone, PC or Mac Any smartphone, PC or Mac Features Real time tracking Geofence alerts Unlimited data plan Detailed travel reports Text and email alerts Full historical data Google earth Google maps Real time tracking Geofence alerts Unlimited data plan Detailed travel r...
Read more

SpyTec GL300 Extended Battery Review

Image
SpyTec GL300 Extended Battery Review If you are already an owner of SpyTec GL300 then you might be aware that with normal usage the battery does not last more than 2 weeks. If the environmental conditions and cellular reception is not good then that number can go even down. Fortunately SpyTec gives the option of an extended battery that they claim lasts 6 months. That means you just need to charge it twice a year. Pretty impressive huh? Because of its small size, GL300 includes only 1 AA sized battery which needs to be charged frequently. Every 2 weeks to be precise. That turns out to be 26 times a year. If you are a fleet manager, charging and keeping track of a number of GPS trackers battery levels is going to be one big hassle. This is where Spytec’s 6 months extended battery proves to be incredibly useful. Or if you wish to track a person or an asset as they make a long duration trip around the country, the extended battery is definitely going to be a must. The ...
Read more