Troubleshooting

Troubleshooting

Q: GPS platform says the device is in New Jersey (or was the last read 1000 days ago). This isn’t accurate.
A: Make sure the green light is blinking once every 3 seconds and take it out for a drive that lasts at least 10 minutes.
Q: GPS platform shows a blue screen or the coast of Africa.
A: This means the device has not yet locked onto a GPS signal. Take it outside for a 10-minute walk or drive, and its location should update.
Q: What should I do if my device says “last updated X days ago,” even if it’s been in use?
A: Verify that the green light is blinking every 3 seconds and the device is properly positioned. If the problem persists,
email support@spytec.com

Q: My device has been turned on for some time, but it is not updating. Why?
A: If the green LED is blinking once every 3 seconds, take it out for a 10-15 minute drive. If the unit is still not updating on the platform, contact Tech Support.

https://manuals.plus/

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